Return & Refund Policy

At ZYLORA, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, please contact us for assistance.

Return Eligibility

• Items can be returned within 30 days of delivery.

• Products must be unused and in their original packaging.

• Proof of purchase or order confirmation is required.

Non-Returnable Items

• Used or damaged items caused by customer misuse are not eligible for return.

• Certain personal use items may not be returnable for hygiene reasons.

Refund Process

• Once the returned item is received and inspected, we will notify you about the approval status.

• Approved refunds may be issued as store credit, replacement, or refund depending on the case.

Exchange Policy

• We only replace items if they are defective, damaged, or incorrect.

Return Shipping

• Customers may be required to pay return shipping charges unless the issue is caused by our side.

Late or Missing Refunds

• If you have not received your refund or replacement update, please contact our support team.

Contact Us

For any return or refund questions, feel free to contact our customer support team.